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Legals

The terms we work to.

How we work, how we handle personal data, and the terms behind every Exenai service. Each document shows its version and the date it took effect.

Master Services AgreementPrivacy & Data Policy

Documents

How the documents fit together.

The Master Services Agreement sets the terms of every customer agreement. The Privacy & Data Policy, which includes our Data Processing Addendum, covers personal data. The other documents sit alongside them and are referenced from them.

2026.5
October 7, 2026

Privacy & Data Policy

How we collect, use, store, and protect personal data — covering our roles as both data controller and processor.

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2026.3
October 7, 2026

Master Services Agreement

The terms governing our service delivery, user licences, intellectual property, data processing, fees, and liability.

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2026.1
July 24, 2026

Acceptable Use Policy

Permitted and prohibited uses of Exenai's services, platforms, and software for all users.

Read the document
October 7, 2026

Cookie Policy

How we use cookies and similar tracking technologies on our websites and applications.

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2026.1
July 24, 2026

User Notice

The notice shown to candidates, client contacts, and users accessing Exenai-hosted platforms.

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2026.1
July 24, 2026

Support Policy

Our support service levels, response times, channels, and availability. Schedule 1 of the Master Services Agreement.

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2026.4
October 7, 2026

Subprocessor List

The third parties Exenai uses to deliver its Services, and the business tools that may incidentally hold customer personal data. Forms Schedule A of the Privacy & Data Policy.

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2026.1
August 21, 2026

Fair Usage Policy

How we protect the shared Exenai Connect platform so unmetered use stays fast, stable, and fair for every customer.

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Questions about any of these documents can go to privacy@exenai.com.